Merge pull request #75 from coreyhaines31/feature/skill-writing-audit

Audit skill bodies: replace rigid imperatives with reasoning
2026-03-04 15:59:35 -08:00
parent 51e29954fb b325e41c91
commit 68f5eaf64e
16 changed files with 19 additions and 19 deletions
@@ -375,7 +375,7 @@ Test one variable at a time:
 - **Guilt-trip copy** — "Are you sure you want to abandon us?" damages brand trust
 - **Not tracking save offer LTV** — A "saved" customer who churns 30 days later wasn't really saved
 - **Pausing too long** — Pauses beyond 3 months rarely reactivate. Set limits.
- **No post-cancel path** — Always make reactivation easy and trigger win-back emails
+- **No post-cancel path** — Make reactivation easy and trigger win-back emails, because some churned users will want to come back

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