Merge pull request #75 from coreyhaines31/feature/skill-writing-audit

Audit skill bodies: replace rigid imperatives with reasoning
2026-03-04 15:59:35 -08:00
parent 51e29954fb b325e41c91
commit 68f5eaf64e
16 changed files with 19 additions and 19 deletions
@@ -133,7 +133,7 @@ Define response times and document them:
 ### Routing Rules Essentials

 - Route to the **most specific match** first, then fall back to general
- Always include a **fallback owner** — no lead should go unassigned
+- Include a **fallback owner** — unassigned leads go cold fast and waste pipeline
 - Round-robin should account for **rep capacity and availability** (PTO, quota attainment)
 - Log every routing decision for audit and optimization