feat: rename 15 skills for shorter, cleaner names
Renames: - ab-test-setup → ab-testing - analytics-tracking → analytics - competitor-alternatives → competitors - email-sequence → emails - free-tool-strategy → free-tools - launch-strategy → launch - onboarding-cro → onboarding - paywall-upgrade-cro → paywalls - popup-cro → popups - pricing-strategy → pricing - product-marketing-context → product-marketing - referral-program → referrals - schema-markup → schema - signup-flow-cro → signup - social-content → social Updates all cross-references in skills, references, tools, marketplace.json, README, AGENTS.md, and CONTRIBUTING.md. BREAKING: Users with installed skills will need to reinstall. Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
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@@ -1,6 +1,6 @@
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---
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name: churn-prevention
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description: "When the user wants to reduce churn, build cancellation flows, set up save offers, recover failed payments, or implement retention strategies. Also use when the user mentions 'churn,' 'cancel flow,' 'offboarding,' 'save offer,' 'dunning,' 'failed payment recovery,' 'win-back,' 'retention,' 'exit survey,' 'pause subscription,' 'involuntary churn,' 'people keep canceling,' 'churn rate is too high,' 'how do I keep users,' or 'customers are leaving.' Use this whenever someone is losing subscribers or wants to build systems to prevent it. For post-cancel win-back email sequences, see email-sequence. For in-app upgrade paywalls, see paywall-upgrade-cro."
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description: "When the user wants to reduce churn, build cancellation flows, set up save offers, recover failed payments, or implement retention strategies. Also use when the user mentions 'churn,' 'cancel flow,' 'offboarding,' 'save offer,' 'dunning,' 'failed payment recovery,' 'win-back,' 'retention,' 'exit survey,' 'pause subscription,' 'involuntary churn,' 'people keep canceling,' 'churn rate is too high,' 'how do I keep users,' or 'customers are leaving.' Use this whenever someone is losing subscribers or wants to build systems to prevent it. For post-cancel win-back email sequences, see emails. For in-app upgrade paywalls, see paywalls."
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metadata:
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version: 1.1.0
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---
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@@ -252,7 +252,7 @@ Health Score = (
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| Trigger | Intervention |
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|---------|-------------|
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| Usage drop >50% for 2 weeks | "We noticed you haven't used [feature]. Need help?" email |
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| Approaching plan limit | Upgrade nudge (not a wall — paywall-upgrade-cro handles this) |
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| Approaching plan limit | Upgrade nudge (not a wall — paywalls handles this) |
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| No login for 14 days | Re-engagement email with recent product updates |
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| NPS detractor (0-6) | Personal follow-up within 24 hours |
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| Support ticket unresolved >48h | Escalation + proactive status update |
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@@ -360,7 +360,7 @@ Test one variable at a time:
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| Offer presentation (modal vs full page) | Full page gets more attention | Save rate |
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| Copy tone (empathetic vs direct) | Empathetic reduces friction | Save rate |
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**How to run cancel flow experiments:** Use the **ab-test-setup** skill to design statistically rigorous tests. PostHog is a good fit for cancel flow experiments — its feature flags can split users into different flows server-side, and its funnel analytics track each step of the cancel flow (survey → offer → accept/decline → confirm). See the [PostHog integration guide](../../tools/integrations/posthog.md) for setup.
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**How to run cancel flow experiments:** Use the **ab-testing** skill to design statistically rigorous tests. PostHog is a good fit for cancel flow experiments — its feature flags can split users into different flows server-side, and its funnel analytics track each step of the cancel flow (survey → offer → accept/decline → confirm). See the [PostHog integration guide](../../tools/integrations/posthog.md) for setup.
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---
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@@ -416,9 +416,9 @@ For implementation, see the [tools registry](../../tools/REGISTRY.md).
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## Related Skills
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- **email-sequence**: For win-back email sequences after cancellation
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- **paywall-upgrade-cro**: For in-app upgrade moments and trial expiration
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- **pricing-strategy**: For plan structure and annual discount strategy
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- **onboarding-cro**: For activation to prevent early churn
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- **analytics-tracking**: For setting up churn signal events
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- **ab-test-setup**: For testing cancel flow variations with statistical rigor
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- **emails**: For win-back email sequences after cancellation
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- **paywalls**: For in-app upgrade moments and trial expiration
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- **pricing**: For plan structure and annual discount strategy
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- **onboarding**: For activation to prevent early churn
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- **analytics**: For setting up churn signal events
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- **ab-testing**: For testing cancel flow variations with statistical rigor
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